ABSTRACT
Artificial-Intelligence (AI) is becoming more widespread in several areas, from economics and government to consumer-services and even healthcare. In fact, in the latter, there was a big use increase in the past three years, also due to the COVID-19 pandemic. Several solutions have been implemented to tackle the several challenges imposed by this new disease, being one of such solutions chatbots. In this article, we present the results of a Systematic Literature Review (SLR) that identifies the Chatbots applications in COVID-19 disease. In this SLR, we identified 9987 papers from which we selected 30 studies, on which we performed a full-text analysis. From our research, we could conclude that several solutions were implemented, with good acceptance by citizens, despite several limitations, such as limited time to develop the solutions (which narrowed some features, such as AI voice conversation), lack of global implementation and infrastructure limitations. © 2022 Associacao Portuguesa de Sistemas de Informacao. All rights reserved.
ABSTRACT
The relevance of Health Information Systems (HIS) lies in the impact of these systems have on the citizen, on public health, and on sustainability and preparedness in the future, in terms of health. The recent pandemic situation, caused by COVID-19, has highlighted the importance of HIS, particularly in the practice of medicine. However, despite all the technology that enables HIS development, its materialization requires intervention at the strategic, political, technological, and also sociocultural level. This paper aims to reflect on the challenges of HIS, at a time when technologies enable the creation of new approaches and models for care delivery, as well as identify scenarios that may characterize this practice in the future. For this purpose, an empirical study was conducted, based on interviews. The results point to the existence of emerging technologies that can promote the development of HIS focused on to 'health and well-being' following a preventive model approach. © 2021 Associacao Portuguesa de Sistemas de Informacao. All rights reserved.